Terms of Business

Price and Payment

We can only estimate the total price when you place your order. Please note that as the Funeral Services will be provided by a number of different third parties we are unable to guarantee what the total price will be when you instruct us. The total price may also change if you make additions or changes to your specifications before the date of the funeral. Our total estimated charges are set out in your Funeral Estimate Form.

We may ask for an advance payment to cover third party costs. We may also request an advance payment to cover the amounts we must pay to our suppliers before the date of the funeral. If we do this, the amount payable will be detailed in your Funeral Estimate Form and we reserve the right not to carry out the Funeral Services until you have made this payment.  

After the funeral has taken place we will send you the final funeral account. This will contain a fully itemised bill of what needs to be paid, and when it   needs to be paid by. We will always try to ensure that the final account is as close to our initial estimates as possible, but please note the final account figure may be higher than our estimate for reasons outside of our control, for example if one of our suppliers increases its charges or we are forced to use a different supplier.

How you can pay. We accept payment by credit cards, debit cards, online BACS, cheque or cash. 

When you have to settle the final funeral account. Starting from the date that you receive your final funeral account you will have 30 days to pay the outstanding balance in full. 

We may charge interest on late payments. If the final funeral account is not paid in full in accordance with part 12.5 we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

You must compensate us if we have to take legal action to collect payment. Please note that you must pay us all reasonable costs, fees, disbursements and charges (including legal fees) that we reasonably incur in recovering any unpaid invoices. 

Advanced Payments

For all unattended funeral services we will require 100% of the funeral costs no later than 72 hours prior to the funeral service.

For The Simple Funeral Service we will require 75% of the total costs no later than 48 hours prior to funeral service.

All other funeral services we will require an advanced payment, no later than 24 hours prior to the funeral, which includes 20% of the funeral directors professional services and the total amount of all third party fees. The total amount of third party fees will be clearly detailed to you on the Funeral Estimate Form, which you will receive following the initial funeral arrangements.